Credits, plans, and billing

Wirevox separates the money charged through Stripe from the credits consumed inside a workspace. A plan defines the workspace allowance and limits; the credit-cost registry defines how platform activity consumes that allowance.

Subscription and top-ups (Stripe)
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              v
 Included credits + purchased credits
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              v
 Voice calls, Website Chat, Vox, SMS, transfers, and other metered events
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              v
        Usage ledger and Workspace Usage

In this topic

• Compare plans and limits — understand plan families, live pricing, agents, phone numbers, credits, and concurrency.
• Understand credit balances and renewals — distinguish included, purchased, used, reserved, and carried usage.
• Calculate voice-agent usage — see how Modular and Realtime rates combine with per-agent duration aggregation.
• Understand Website Chat, Vox, and tool usage — review message, token, search, attachment, SMS, and transfer metering.
• Read Workspace Usage — interpret balances, date ranges, ledger categories, daily history, and agent breakdowns.
• Manage top-ups and subscriptions — buy credits, start a trial, upgrade, cancel, resume, update payment details, and read invoices.
• Manage concurrent-call and number add-ons — separate capacity charges from usage credits.
• Understand agency and subaccount billing — understand packages, allocation, permissions, and current attribution boundaries.
• Troubleshoot billing and usage — diagnose checkout, balance, ledger, limit, and payment-lock issues.

Sources of truth

Question	Source of truth
What does a plan cost today?	Settings → Billing and the Stripe checkout or invoice preview.
How many credits and limits are included?	The live plan card in Billing.
How many credits remain?	Current included plus purchased balances in Workspace Usage.
What consumed credits in a period?	Date-filtered usage-ledger categories in Workspace Usage and per-call ledger details in Call Logs.
What was charged in money?	Stripe checkout, payment method, and invoice history.

Plan prices, allowances, add-on prices, and usage rates are configurable without a documentation deployment. For that reason, this topic explains formulas and lifecycle behavior while the authenticated Billing page displays current numbers.