Read Workspace Usage
Open Settings → Usage to monitor the active workspace. Viewing it requires a billing or usage permission appropriate to the workspace or subaccount.
Choose a period
Use 7D, 30D, 60D, 90D, or Custom. The server expands the start and end to full days. If dates are omitted, it defaults to the previous 30 days.
Current-balance cards
The following values are live snapshots and are not recalculated for the selected historical period:
- Monthly included — remaining included balance, drawn down first;
- Purchased top-ups — remaining non-expiring purchased balance;
- Total available — combined current balance; and
- Currently banked — sum of current agent carryover seconds.
Do not interpret these cards as “balance at the end of the selected date range.”
Where your credits went
| Category | Calculation for the selected period |
|---|---|
| Call minutes | call_minutes_used ledger quantities. |
| Vox AI assistant | Ledger events whose source is vox. |
| Tools (SMS, Transfers) | Other positive usage events, excluding call minutes and top-up entries. |
The page's Agent Cost Breakdown attributes call and tool ledger events that contain an agent ID. Vox is workspace-level and is not assigned to a voice agent. The table's Calls and Talk Time count stored calls with positive duration in the selected period.
Usage History
The daily chart uses ledger event dates for credits and call creation dates for interactions and talk time. A charge can therefore appear on a different conceptual timeline from a conversation if asynchronous processing finishes later.
Daily minutes are the rounded aggregate duration for that day; billed call credits come from complete per-agent minutes in the ledger. These values are related but need not convert one-to-one.
Important scope difference
The workspace's cumulative total credits used counter is not date-filtered. Period cards and charts are assembled from ledger events within the chosen dates. Use the ledger-based period categories when reconciling a time window.
For an individual voice call, continue to Review Call Logs.